📜 Terms of Service

By accessing and using Ratana Store (ratanastore.com), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

Ratana Store is an online platform based in Cambodia that provides digital product top-ups, game credits, software licenses, and other digital goods. We offer instant and manual delivery of digital products through our website.

To use our services, you must:

• Be at least 13 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account

You may register using email/password or through social login providers (Google, Discord, Facebook, TikTok). You are responsible for all activity under your account.

Placing Orders

• All prices are displayed in USD
• Orders must be paid within 15 minutes or they will expire
• You must provide accurate game account information for delivery
• Orders are processed after payment confirmation

Delivery

• Instant delivery: Digital products are delivered automatically after payment
• Manual delivery: Some products may require manual processing within 24 hours
• Delivery details are sent to your account and email

Payment Methods

We accept KHQR, ABA Pay, Wing, and other local Cambodian payment methods. All payments are processed securely through third-party payment providers.

Due to the nature of digital products:

• No refunds are provided once a digital product has been delivered successfully
• If delivery fails due to an error on our part, we will re-deliver or issue a refund
• If you provide incorrect game account information, we cannot guarantee a refund
• Refund requests must be submitted within 24 hours of purchase
• Each case is reviewed individually — contact our support team

• Discount codes are subject to availability and expiration dates
• Codes may have usage limits per user or globally
• Codes cannot be combined unless stated otherwise
• We reserve the right to cancel orders using invalid or abused discount codes

You agree NOT to:

• Use our service for any illegal or unauthorized purpose
• Attempt to exploit, hack, or disrupt our systems
• Create multiple accounts to abuse promotions or discounts
• Use bots, scripts, or automated tools to access our service
• Resell products purchased from us without authorization
• Provide false information during registration or checkout
• Engage in fraudulent transactions or chargebacks

We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activity, or abuse our services. Suspended accounts may lose access to order history and any unused credits.

All content on Ratana Store, including logos, design, text, and graphics, is our property or licensed to us. Game names, logos, and trademarks belong to their respective owners. We are an authorized reseller and are not affiliated with game publishers unless stated.

Ratana Store is provided on an "as is" basis. We make no warranties regarding the availability, accuracy, or reliability of our service. To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• We are not responsible for delays caused by third-party services or game platforms
• Our total liability shall not exceed the amount paid for the specific order in question

Our website integrates with third-party services including payment processors, OAuth providers (Google, Discord, Facebook, TikTok), and game platforms. Your use of these services is subject to their respective terms and privacy policies.

We may update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance of the new terms.

These Terms of Service are governed by the laws of the Kingdom of Cambodia. Any disputes shall be resolved through the competent courts located in Phnom Penh, Cambodia.

If you have any questions about these Terms of Service, please contact us:

• 📧 Email: [email protected]
• 📱 Phone: +855 88 5 3000 30
• 💬 Telegram: @ratanastore
• 📍 Phnom Penh, Cambodia